DIGISOFTECH (“we”, “us”, “our”), the parent company of the brand Feynor, respects and values the privacy of all our customers and website users (“you”, “your”). This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you interact with us through our website or services.
We only collect data necessary to provide our services, fulfill orders, and communicate with you about your purchases.
For the purpose of this Privacy Policy, the term “Sensitive Personal Data or Information” (SPDI) shall have the meaning as defined under the Information Technology Act, 2000 and the applicable rules.
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We do not store your credit card or online banking information.
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We never rent or sell your personal data.
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Cookies are used to recognize repeat visits and track general website usage patterns. These do not identify you personally and are used to enhance user experience.
By using our website and providing your personal information, you consent to our data practices as described in this policy. We may update this policy from time to time and notify you of any significant changes via email.
Collection of Personal Information
We collect personal details you voluntarily provide, such as:
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Name, contact number, shipping/billing address, and email during purchase
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Email address for newsletter subscriptions
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Other optional information during special promotions or customer service interactions
We also collect non-personal, demographic data which cannot identify you individually.
You confirm that all information you provide is accurate and that you have the necessary permissions to share it.
Use of Personal Information
We use your information for business operations, including:
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Processing orders and managing customer support
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Responding to inquiries and service requests
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Improving product offerings and personalizing your experience
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Sending relevant product/service updates
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Complying with legal obligations or law enforcement requests
Disclosure of Personal Information
We do not sell or trade your personal information for marketing. However, we may disclose it:
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To comply with legal obligations or court orders
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To trusted third parties or affiliates who assist in operations (e.g., logistics, IT support)
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During corporate restructuring or asset transfers
In all cases, your data is shared only as required and with adequate protection in place.
Cookies and Tracking
Cookies and similar technologies may be used:
You can manage or disable cookies in your browser settings, but doing so may affect certain site features.
Advertising and NPII Usage
We may partner with third-party services to display ads. These partners may collect non-personally identifiable information (NPII) using industry-standard tracking technologies, but no personal data is shared.
Your Rights
You may:
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Withdraw consent to share SPDI by emailing us
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Request access or correction to your information
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Discontinue use of services if consent is withdrawn (prospectively only)
However, we are not liable for inaccuracies in the data you provide, nor can we modify data prohibited from change by law.
Security Practices
We follow reasonable industry practices to protect your personal and sensitive data. Data may be stored with third-party vendors with similar security standards.
However, we are not liable for any data breach due to Force Majeure Events, which include natural disasters, cyberattacks, government actions, or other circumstances beyond our control.
Grievance Redressal
If you have any questions or concerns regarding your personal data or this policy, please contact our Grievance Officer:
Name: Nabyendu Mondal
Designation: Grievance officer
Email: info@feynor.com
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